Terms

Last updated: September 2026

The deal

LOCKWORK is operated by Service Systems Pty Ltd (ABN 78 696 238 516) and provides browser puzzle games. Playing them means you accept these terms. They're short because the deal is simple: we build rooms, you try to get out of them. Today’s lock in LOCKED and the VAULT room are free for everyone: no account, no email, nothing to hand over. Your first full room is free with a free account; the rooms beyond cost credits (below). The privacy page covers exactly what happens to your address.

Your account

• You need to be 13 or older to create an account.
• One account per person, made with an email address you actually use. Temporary inbox services can't be used.
• Keep your password to yourself; the account is yours and you're responsible for it.
• You can delete your account (and everything in it) by emailing us.

Fair play

• Don't attack, scrape, overload, or reverse the service; don't use bots to farm streaks or leaderboards.
• Invite real people. Making accounts for yourself, or having others make them for you, to collect invite credits is not allowed.
• Spoilers happen in private chats and that's fine, but please don't mass-publish full solutions to the daily lock while it's live.

Our stuff

The rooms, their puzzles, stories, artwork, and code belong to LOCKWORK. Play them, share your results cards anywhere you like, stream them, write about them; just don't republish the games themselves.

Credits and purchases

• Credits are the keys to the paid rooms. You earn them by inviting friends, or buy them in packs. Rooms are priced in credits; packs are priced in US dollars, and bigger packs carry more credits per dollar. The pack price is shown before you pay; payment is processed by Stripe on Stripe's own pages, and your card details never touch our servers.
• Spending credits on a room unlocks it on your account permanently, with no subscription, nothing expires. Credits have no cash value, can't be transferred between accounts, and don't expire either.
• Refunds. A pack you haven't spent any credits from is refunded in full if you ask within 14 days. If a room you unlocked doesn't work for you and we can't fix it, we refund the credits or the pack. Email us and we'll sort it. Nothing here limits your rights under the Australian Consumer Law.
• Referral credits are paid when a friend creates an account from your invite link and verifies their email address, up to a cap of ten verified friends per account. To keep invites fair we look for signs of abuse, such as several accounts made from the same network or the same address written differently, and some invites are checked by hand before they pay. Credits earned through fake, duplicate, or automated accounts may be withheld or reversed, including after they have been spent (a room opened with them closes again), and the accounts involved may be suspended or closed.
• We may change prices or the credit cost of a room. Rooms you already own are never affected.

No warranties, within reason

The games are provided as-is. We work hard to keep them up and bug-free, but we can't promise perfection, and we're not liable for indirect losses. Nothing in these terms removes rights you have under the Australian Consumer Law.

Changes

If these terms change materially, the people on the mailing list hear first, and the date above always tells the truth.

Contact · Governing law

Service Systems Pty Ltd (ABN 78 696 238 516), Victoria, Australia · hello@lockworkgames.com. These terms are governed by the law of Victoria, Australia.