Terms

Last updated: September 2026

The deal

LOCKWORK provides browser puzzle games. Playing them means you accept these terms. They're short because the deal is simple: we build rooms, you try to get out of them. The daily VAULT is free for everyone: no account, no email, nothing to hand over. Your first full room is free with a free account; the rooms beyond cost credits (below). The privacy page covers exactly what happens to your address.

Your account

• You need to be 13 or older to create an account.
• Keep your password to yourself; the account is yours and you're responsible for it.
• You can delete your account (and everything in it) by emailing us.

Fair play

• Don't attack, scrape, overload, or reverse the service; don't use bots to farm streaks or leaderboards.
• Spoilers happen in private chats and that's fine, but please don't mass-publish full solutions to the daily lock while it's live.

Our stuff

The rooms, their puzzles, stories, artwork, and code belong to LOCKWORK. Play them, share your results cards anywhere you like, stream them, write about them; just don't republish the games themselves.

Credits and purchases

• Credits are the keys to the paid rooms. You earn them by inviting friends, or buy them in packs. Ten credits are one US dollar, and every credit price is shown with its dollar value. Prices are shown in US dollars before you pay; payment is processed by Stripe on Stripe's own pages, and your card details never touch our servers.
• Spending credits on a room unlocks it on your account permanently, with no subscription, nothing expires. Credits have no cash value, can't be transferred between accounts, and don't expire either.
• Refunds. A pack you haven't spent any credits from is refunded in full if you ask within 14 days. If a room you unlocked doesn't work for you and we can't fix it, we refund the credits or the pack. Email us and we'll sort it. Nothing here limits your rights under the Australian Consumer Law.
• Referral credits are paid when a friend creates an account from your invite link and verifies their email address, up to a cap of ten verified friends per account. Credits earned through fake, duplicate, or automated accounts may be withheld or reversed.
• We may change prices or the credit cost of a room. Rooms you already own are never affected.

No warranties, within reason

The games are provided as-is. We work hard to keep them up and bug-free, but we can't promise perfection, and we're not liable for indirect losses. Nothing in these terms removes rights you have under the Australian Consumer Law.

Changes

If these terms change materially, the people on the mailing list hear first, and the date above always tells the truth.

Contact · Governing law

hello@lockwork.rooms (live with the domain) · Victoria, Australia.